Salesforce - Intercom
Salesforce, Inc. (**Salesforce**), through its wholly owned subsidiary, proposes to acquire 100% of the shares in Intercom, Inc. (**Intercom**). Salesforce is a global supplier of customer relationship management (**CRM**) software and other software-as-a-service solutions that enable companies to manage and improve their relationships with customers. Salesforce’s core offerings are CRM solutions designed for the sales, service, marketing and commerce functions within a company. Salesforce also offers the following products: * **Agentforce Service** (formerly Service Cloud), a CRM solution for service functions which offers a set of tools, including case management, omnichannel support, workflow automation and analytics, for both external customer use cases and internal stakeholder use cases. Agentforce Service is designed to work with Salesforce’s broader CRM environment. * **Agentforce Service Agent** and **Agentforce Help Agent**, AI agent solutions that have been built to support the Agentforce Service suite of offerings. These products are autonomous AI agents for conversational customer service that can understand and respond to customer inquiries without human intervention. * **Qualified’s ‘Piper’**, an inbound AI-based sales development representative agent solution designed to engage and convert inbound buyers. Intercom (recently rebranded as Fin) is a global provider of customer service software. Its core products include: * **Intercom Helpdesk**, a customer service management solution used by human customer support agents. Its features including an omnichannel inbox, AI-enhanced ticketing, knowledge management, proactive customer engagement tools, and reporting and analytics. * **Fin**, an agentic AI product for customer service that typically works on top of Intercom’s Helpdesk or another provider’s helpdesk solution.
- Status
- Under assessment
- Stage
- Phase 1 - initial assessment
- Notified
- 28 July 2026
Acquirers
- Ireland Acquisition Sub Inc.
Targets
- Intercom, Inc.